policies, procedures and statements

Cancellation policy

Please contact us if you need to cancel your booking, giving at least 72 hours notice. We will either set up a credit note (with a 1 year time limit) for the amount of your booking, or move you to another class of your choice. Unfortunately if we receive less than 24 hours notice we may not be able to move your ticket. We do operate a waiting list system so will do our best to offer the space to someone else, and if we can fill the space we will be able to transfer you to another date. As a brand new small business we thank you for your understanding!

Food and drink policy

We totally understand that little ones need to snack, and while we build up our offerings we are happy for you to bring things in for them to eat during play cafe.

We want to keep everyone safe, and as a cafe that prides ourselves on our inclusivity we need to make sure that those with allergies feel comfortable coming to our space.

Please keep the amount of food you bring for your little ones to a minimum, and that if they’re eating to please ensure they’re at the table with you where possible and tidy up any scraps if you can, to keep them out of reach of others.

No outside food or drink should be brought in for adults. We can top up water bottles for everybody or there are plenty of other options for you.

Covid-19 policy

We aim to keep everyone as safe as posssible while at the Cloud Space. While it’s no longer a legal requirement to isolate if you test positive for Covid-19, please don’t attend your class or session if you do.

We have hand washing facilities and hand gel available inside the studio space for everyone to use.

Safeguarding and child protection statement

The Cloud Space recognises our moral responsibility to safeguard and promote the welfare of all visitors. We will endeavour to provide a safe and welcoming environment where children are respected and valued.

Read our full safeguarding and child protection statement here.

Photography and video

You are welcome to take photos/videos of your own child(ren) while at the Cloud Space. Please be mindful of other children and where possible ensure that only your own child is represented.

We collect photo permission for children’s classes and events upon booking. If we have a photographer present you will always be made aware, with the option to opt out of any photography at any time.

Health and safety

Our fire procedure is on display by the front door of the Cloud Space. Our risk assessments and fire procedure are available to view upon request. Please contact us if you have any questions.